PrecisionMind
Guides

Support & Contact

Resources and guidance for getting in touch with the PrecisionMind support team. Includes contact details for different types of inquiries, issue reporting, and feedback channels.

In this section

  1. 01Get help using PrecisionMind
  2. 02Using the PrecisionMind Help Center
  3. 03Getting help through PrecisionMind Support
  4. 04How to contact PrecisionMind Support

Article 01

Get help using PrecisionMind

Use the floating Help button in the bottom-left corner of PrecisionMind when you need quick guidance.

Ask for help

Click the floating Help button .
Ask your question about using PrecisionMind.
Describe what you want to accomplish or where you are stuck.
Review the guidance and steps provided.

For example, you can ask:

How do I send a form to a patient?
How do I create a claim?
Where can I find a patient's assessments?
How do I set up an appointment?
How do I complete a task within PrecisionMind?

💡 Tip: Start here when you need quick guidance on a feature or workflow.

Using telehealth transcription
Using features in the telehealth room
Help patients and clients get started
Using the PrecisionMind Help Center
Getting help through PrecisionMind Support
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Article 02

Using the PrecisionMind Help Center

The Help Center contains guides and step-by-step instructions for using PrecisionMind.

Open the Help Center

Find Help Center near the bottom of the left-hand sidebar.
Click Help Center .
Browse the collections or search for an article.

The Help Center includes guidance on:

Patient management
Appointments and calendar setup
Forms and assessments
Clinical documentation
Billing and claims
Telehealth
Account and practice management

💡 Tip: Use the Help Center when you want detailed instructions to reference while completing a workflow.

What makes PrecisionMind different?
Using telehealth transcription
Help patients and clients get started
How we protect patient data
Get help using PrecisionMind
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Article 03

Getting help through PrecisionMind Support

If you need additional assistance, you can access Support directly from PrecisionMind.

Open Support

Find Support near the bottom of the left-hand sidebar.
Click Support .
On the PrecisionMind Support page, ask your question in the open PrecisionMind forum .

Use Support when you need additional help beyond the guidance available through the platform or Help Center.

Help patients and clients get started
Get help using PrecisionMind
Using the PrecisionMind Help Center
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Article 04

How to contact PrecisionMind Support

The PrecisionMind team is available to help when you have a question, run into an issue, or want to share feedback.

Our team aims to respond to all requests within 24 hours, Monday through Friday.

Book time with our team

Use our scheduling link for help from the PrecisionMind team: 👉 https://cal.com/team/PrecisionMind-health

Contact options

Choose the email that best matches your request:

General questions: support@PrecisionMind.health
BAA requests: team@PrecisionMind.health
Feedback or bug reports: support@PrecisionMind.health
E-prescription inquiries: eprescribe@PrecisionMind.health

If you are unsure which contact to use, reach out to support@PrecisionMind.health , and we’ll point you in the right direction.

Manage your profile: Payment, emergency contact, and settings
Contact us
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Cannot find what you need? Ask our support team and a human answers.

Keep reading

Getting Started with PrecisionMind

Welcome to PrecisionMind - your new home for seamless, clinician-first practice management.

Adding Patients to PrecisionMind

Everything you need to know to invite, import, and manage patients on PrecisionMind.

Patient Dashboard

Patient Dashboard in PrecisionMind brings together everything you need to manage, monitor, and understand your clients in one unified view.

Records

Keep all your client’s documents, reports, and files organized in one place.

Calendar & Scheduling

Allows clinicians to manage their time, define availability, set booking preferences, and view all appointments in one organized space.

Telehealth Room

PrecisionMind allows you to conduct secure, AI-assisted virtual sessions with your patients.

Fewer clicks. More care.

One place for your team, your clients, and every clinical workflow, so nothing quietly slips through the cracks.

Get started Book a walkthrough

Free for practices with up to 20 clinicians.