Legal
Privacy policy
This summary describes our privacy practices. It is provided for information and does not constitute legal advice.
Information we collect
Account details you provide, information your practice enters into the platform, and technical data such as device and usage logs needed to operate and secure the service.
Protected health information
Client records entered by your practice are handled as a business associate under a signed agreement. We process that information only to provide the service and as the agreement permits.
How we use information
To deliver and maintain the platform, provide support, secure accounts, meet legal obligations, and improve the product. We do not sell personal information.
Sharing
We share information with subprocessors that support the service under contract, such as hosting, clearinghouse, and communications providers, and when required by law.
Data ownership and export
Your practice owns its records. You can export client files at any time, and we return or delete data at the end of the relationship in line with the agreement.
Security
Encryption in transit and at rest, least-privilege access controls, audit logging, and continuous backups. Access is reviewed regularly.
Retention
We keep information for as long as needed to provide the service and to meet legal, clinical, and contractual retention requirements.
Your choices
You may request access, correction, or deletion of your personal information, subject to legal and clinical record obligations.
Contact
Questions about this policy can be sent through the contact page and will be answered by our privacy team.